UI/UX Design
JotAudit Beta Helping Clinicians Save Time & Money with Better Notes
Problem
10–30% of behavioral health claims are denied on first submission — costing clinicians significant revenue every year. The reason is buried in 16,000+ pages of payer documents.
The average clinician is governed by ~20 payer contracts, each containing 5–10 distinct plan manuals updated multiple times a year written by healthcare lawyers at Aetna, Cigna, UnitedHealth Group, and others.
No clinician has time for that. And the denied claims, underpayments, and audits reflect it.
What is JotAudit?
JotAudit aims to solve this problem by scanning over thousands of documentation pieces, coding rules, and policies to identify payer-specific rules that automatically apply to a practice's notes.
Approach
Designing for scale was central to this project. The experience needed to serve both ends of the spectrum — a solo clinician managing their own caseload and a practice manager overseeing a team of 50 or more.
Iteration Cycles
Initial flows were used as a starting point for cross-functional feedback from product and engineering, shaping the most current version.
Biggest updates:
Reducing cognitive load with more intentional info disclosure
Building user trust with clearer non-destructive states
Communicating user actions more clearly
Showing the user how the change affects their note
Status
The feature rolled out in beta late-January 2026. There will be rounds of user testing and iteration before it goes fully live.
Read about it on Yahoo finance ↓
